Terms and Conditions
Wandsworth Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Wandsworth Man and Van provides man and van, removals, collection, delivery and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Wandsworth Man and Van, the provider of the services.
1.2 "Customer" means the person, firm or organisation booking the services.
1.3 "Services" means any man and van, removal, collection, delivery, loading, unloading, packing, or related services supplied by the Company.
1.4 "Goods" means the items, furniture, personal belongings, equipment or other property that are the subject of the Services.
1.5 "Service Address" means any collection, loading, delivery or unloading address specified by the Customer.
1.6 "Booking" means a confirmed request by the Customer for the Company to provide Services on a particular date and time.
2. Scope of Services
2.1 The Company offers man and van and removal services for domestic and commercial customers primarily within its standard service area, together with collections and deliveries to and from other locations in the UK as agreed at the time of booking.
2.2 The Company will perform the Services with reasonable care and skill, using appropriate vehicles and personnel suitable for the type of work agreed with the Customer.
2.3 The Company is not a specialist mover of high-value items such as fine art, antiques, jewellery, precious metals, or delicate scientific instruments, unless expressly agreed in writing in advance and subject to any additional charges and conditions.
2.4 The Company reserves the right to refuse to move any item which, in the reasonable opinion of the Company, poses a health and safety risk, is prohibited by law, is improperly packed, or is likely to cause damage to property, vehicles, personnel or other goods.
3. Booking Process
3.1 Bookings can be made by the Customer through the Company’s approved booking channels as indicated from time to time. A Booking is only confirmed when the Company has accepted it and communicated confirmation to the Customer.
3.2 At the time of booking, the Customer must provide accurate and complete information, including:
(a) full collection and delivery addresses;
(b) the type and approximate quantity or volume of Goods to be moved;
(c) details of any items that are unusually heavy, bulky or fragile;
(d) details of access restrictions, including stairs, lifts, parking restrictions, narrow roads or limited access for vehicles;
(e) preferred dates and times for the Services.
3.3 The Company will rely on the information provided by the Customer when preparing a quotation and planning the Services. If the information is incomplete or inaccurate, the Company may amend the quotation, adjust the charges, or refuse to carry out all or part of the Services.
3.4 Any quotation provided by the Company is an estimate only, based on the information supplied by the Customer. The final charges may differ if the actual work required is more extensive, time-consuming or complex than originally indicated.
4. Access, Parking and Property Preparation
4.1 The Customer is responsible for ensuring that suitable access is available at all Service Addresses for the Company’s vehicle and personnel, including arranging any necessary parking permissions or permits.
4.2 Any parking charges, fines or penalties incurred as a direct result of inadequate arrangements or inaccurate information provided by the Customer may be charged to the Customer.
4.3 The Customer must ensure that the premises are ready for the Services, that Goods are appropriately packed where self-packed, and that fragile or high-risk items are clearly marked.
4.4 The Customer must remove, secure or protect any fixtures, fittings or property that might be damaged during normal moving operations, including carpets, flooring, banisters and walls, if they require special protection.
5. Customer Responsibilities
5.1 The Customer must be present, or represented by an authorised adult, at the collection and delivery addresses throughout the provision of the Services, unless otherwise agreed in advance.
5.2 The Customer, or their representative, must:
(a) provide clear instructions to the Company’s staff;
(b) check that nothing is taken away in error and that nothing is left behind;
(c) sign any job sheets, delivery notes or confirmation documents as requested.
5.3 The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into this contract and to authorise the Company to carry out the Services in relation to those Goods.
5.4 The Customer must not ask the Company to carry, and must not include in the Goods, any prohibited items, including but not limited to:
(a) illegal substances or items;
(b) firearms, ammunition or explosives;
(c) hazardous materials such as gas cylinders, flammable liquids, chemicals or toxic waste;
(d) cash, negotiable instruments, valuable documents, jewellery, precious metals or stones;
(e) perishable goods or live animals.
6. Payments and Charges
6.1 The Customer agrees to pay the Company’s charges for the Services in accordance with the quotation or prevailing rate structure notified to the Customer at the time of booking.
6.2 Charges may be based on hourly rates, fixed prices, or a combination, as specified in the booking confirmation. Waiting time, additional labour, extended hours, additional journeys or services not originally agreed may incur extra charges.
6.3 The Company may require a deposit or advance payment to secure a Booking. Any such requirement will be communicated to the Customer at the time of booking.
6.4 Unless otherwise agreed, payment of any balance is due immediately on completion of the Services. The Company reserves the right to require payment in full before unloading the Goods at the final destination.
6.5 If payment is not received when due, the Company may charge reasonable administrative fees and interest on the overdue amount at the statutory rate applicable to commercial and consumer contracts in the UK.
6.6 All charges are quoted exclusive of any applicable taxes or government levies. If such charges apply, they will be added to the Customer’s invoice in accordance with current legislation.
7. Cancellations, Amendments and Delays
7.1 The Customer may cancel or amend a Booking by giving reasonable notice to the Company through the same or an agreed communication channel used for the original Booking.
7.2 The Company may apply cancellation charges where the Customer cancels with short notice, as follows, unless otherwise stated in writing at the time of booking:
(a) more than 72 hours before the agreed start time: no cancellation fee, and any deposit paid may be refunded or credited at the Company’s discretion;
(b) between 24 and 72 hours before the agreed start time: the Company may retain part or all of any deposit paid, or charge up to 50 percent of the quoted price;
(c) less than 24 hours before the agreed start time or on the day of the move: the Company may charge up to 100 percent of the quoted price.
7.3 If the Customer wishes to change the date, time, addresses or scope of the Services, the Company will use reasonable efforts to accommodate the change, but cannot guarantee availability. Changes may result in revised charges.
7.4 The Company is not liable for delays caused by circumstances beyond its reasonable control, including but not limited to traffic congestion, road closures, weather conditions, accidents, vehicle breakdowns, industrial action or delays caused by the Customer or third parties.
7.5 If the Company is unable to perform the Services on the agreed date due to such events, it will rearrange the Booking with the Customer as soon as reasonably practicable. The Company’s liability in such circumstances will be limited to the rescheduling of the Services or a refund of charges for any Services not provided.
8. Liability for Loss or Damage
8.1 The Company will exercise reasonable care in handling, loading, transporting and unloading the Goods. However, the Customer acknowledges that normal risks associated with moving goods cannot be completely eliminated.
8.2 The Company’s liability for loss of or damage to the Goods, or to property at the Service Addresses, arising from the provision of the Services, shall be limited to a reasonable amount taking into account the nature of the Goods, the scope of the Services and the charges paid, and subject always to any applicable statutory rights.
8.3 The Company will not be liable for:
(a) loss or damage arising from acts or omissions of the Customer or their representatives;
(b) loss or damage resulting from inadequate packing where the Customer has packed the Goods;
(c) loss or damage to items that are brittle, fragile, have inherent defects or are not suitable for transportation by a standard removal service;
(d) loss of data, software or digital content stored on any device;
(e) indirect, consequential, or purely economic losses such as loss of profit or loss of enjoyment.
8.4 The Customer must inspect the Goods and property on completion of the Services and notify the Company of any visible loss or damage as soon as reasonably possible, and in any event within a reasonable time after completion. Failure to notify promptly may affect the Company’s ability to investigate and may limit any remedy available.
8.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be excluded or limited under applicable law.
9. Insurance
9.1 The Company maintains appropriate business insurance cover as required for the nature of its Services. Details of relevant cover can be made available upon reasonable request.
9.2 The Customer is strongly advised to arrange adequate insurance for their own Goods during removal and transit, especially where the value of the Goods is significant or where items are fragile or high risk.
10. Waste, Disposal and Environmental Regulations
10.1 The Company conducts its activities in compliance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove items for disposal where this has been agreed in advance as part of the Services.
10.2 The Customer must not present for collection any hazardous, clinical or controlled waste, or any material which may breach environmental or waste disposal legislation.
10.3 If, during the provision of the Services, the Company reasonably believes that any items to be removed constitute prohibited or hazardous waste, it may refuse to remove such items, or may require additional information or arrangements in order to comply with relevant regulations.
10.4 Where the Company agrees to remove items for disposal, they will be taken to appropriate facilities in accordance with applicable regulations. The Customer remains responsible for any charges arising from special handling or disposal requirements of specific items.
11. Complaints and Dispute Resolution
11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be addressed promptly.
11.2 The Company will investigate any complaint in good faith and seek to resolve it reasonably and fairly, which may include offering a remedy where appropriate and proportionate.
11.3 If a dispute cannot be resolved directly between the parties, either party may consider using alternative dispute resolution procedures, where available, before resorting to court proceedings.
12. Privacy and Data Protection
12.1 The Company will collect and process personal data about the Customer strictly for the purposes of handling enquiries, administering Bookings, providing the Services and managing payments and accounts.
12.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except where necessary to perform the Services, comply with legal obligations or with the Customer’s consent.
13. Variation of Terms
13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.
13.2 Any variation of these Terms and Conditions requested by the Customer will only be effective if agreed in writing by an authorised representative of the Company.
14. Severability
14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights the Customer may have under consumer protection legislation.
By confirming a Booking with Wandsworth Man and Van, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
