Privacy Policy
Wandsworth Man and Van Privacy Policy
This Privacy Policy explains how Wandsworth Man and Van collects, uses, stores and protects your personal data in connection with our moving, transport and related services. It applies to all Wandsworth Man and Van customers and prospective customers within our service area, as well as visitors who contact us to request quotes or information.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal data we collect
We collect and process different types of personal data, depending on how you interact with us. This may include:
Identification and contact details: name, address, property access information, contact preferences and similar details you provide when you enquire about or book our services.
Service and booking information: collection and delivery addresses, dates and times of moves, inventory or item descriptions, notes about access or special handling requirements, and details of the services you choose.
Communication data: information contained in messages you send to us, for example when you complete an online form, request a quote, provide feedback, or communicate with our team by other means.
Payment and transaction data: limited payment-related information required to process your payments and maintain records of invoices, amounts paid, refunds and related financial information. We do not store full card details if card payments are handled through a secure payment processor.
Technical and usage information: basic information about how you interact with our website or digital tools, such as pages visited, approximate location based on IP address, device and browser type, and the date and time of your visits. This may be collected through cookies or similar technologies where permitted by law and your browser settings.
How we collect your data
We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, or communicate with us in any way. This includes data provided over the phone, in person, through online forms, or other means you choose.
We may also receive personal data indirectly from third parties where this is necessary for the provision of our services, for example if another person books our services on your behalf and provides your contact or address details. In such cases, we take reasonable steps to ensure that you are informed about this Privacy Policy.
Lawful basis for processing your data
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we rely on the following bases:
Contract: we process your personal data when it is necessary to enter into or perform a contract with you, such as providing quotes, confirming bookings, delivering our services, and handling payments.
Legal obligation: we process certain data to comply with legal and regulatory requirements, including tax, accounting and record keeping obligations, and to respond to lawful requests from authorities where required.
Legitimate interests: we may process personal data where it is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, ensuring site and system security, pursuing and defending legal claims, and handling routine customer service enquiries.
Consent: in limited cases, we may rely on your consent for specific processing activities that are not covered by the lawful bases above. Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
How we use your personal data
We use your personal data for the following purposes:
To provide and manage our services, including responding to enquiries, issuing quotes, confirming and managing bookings, arranging collections and deliveries, and providing customer support before, during and after your move.
To communicate with you about your enquiries, bookings, payments and any changes or issues affecting the services we provide.
To process payments and maintain accurate financial and administrative records for accounting, tax and audit purposes.
To improve and develop our services, including monitoring the performance of our operations, training staff, and reviewing customer feedback.
To protect our business, our customers and our staff, including the prevention and detection of fraud or misuse of our services, and the establishment or defence of legal claims.
Where permitted by law, to send you information related to similar services that you have previously purchased or enquired about. You can object to this type of communication at any time.
Data sharing and processors
We do not sell your personal data. However, we may share your data with carefully selected third parties when this is necessary for the purposes described in this Privacy Policy or required by law.
Service providers and processors: we may share data with third-party providers who help us deliver our services, such as payment processors, IT hosting and support companies, communication tools, and administrative service providers. These organisations act as data processors, process your data only on our documented instructions, and are bound by confidentiality and data protection obligations.
Professional advisers: we may share personal data with professional advisers such as accountants, auditors, insurers and legal advisers, where this is necessary for the management of our business and to comply with legal and regulatory obligations.
Authorities and legal obligations: where required, we may disclose personal data to law enforcement bodies, courts, regulators or other public authorities if we are legally obliged to do so or if this is necessary to protect our rights, property, staff, or customers.
If we share personal data with any organisation acting as a processor, we ensure there is an appropriate written contract in place that includes data protection and security obligations consistent with applicable law.
International data transfers
Our primary data processing activities take place within the United Kingdom or the European Economic Area. If it becomes necessary to transfer your personal data to a country outside the UK or EEA that does not have an adequacy decision from the relevant authorities, we will implement appropriate safeguards, such as standard contractual clauses or equivalent measures, to ensure an adequate level of protection for your data.
Data retention
We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, tax, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to respond to any queries, disputes or legal claims after your service has been completed, and in line with statutory retention periods for financial and tax records. When personal data is no longer required, we will delete it or anonymise it in a secure manner.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those employees, contractors and service providers who have a genuine need to know it for the purposes described in this Privacy Policy, and requiring them to process the data only on our instructions and subject to a duty of confidentiality.
While we use reasonable safeguards to protect your data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and, where required, the relevant supervisory authority in accordance with applicable law.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: you have the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of the personal data we hold about you, together with certain additional information.
Right to rectification: you have the right to request the correction of any inaccurate personal data we hold about you and to have incomplete data completed.
Right to erasure: in certain circumstances, you may request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction of processing: you may request that we restrict the processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: you have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including any related profiling. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.
Right to data portability: in certain cases, you may request that we provide you with the personal data you have given to us in a structured, commonly used and machine-readable format, or that we transmit it to another controller where this is technically feasible.
Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.
You also have the right to lodge a complaint with the UK supervisory authority if you are concerned about how we handle your personal data. You can raise your concerns directly with us first, and we will do our best to resolve any issues.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply from the date it is published and will replace previous versions. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
