Wandsworth Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Wandsworth Man And Van provides moving, carrying, loading, unloading, and related transport services within the UK. By making a booking, the customer agrees to these terms in full. They are designed to create a clear understanding of the service, the responsibilities of both parties, and the limits that apply to each job. References to man and van services in Wandsworth, a Wandsworth moving service, or van hire with driver are used interchangeably throughout this document and all refer to the same service offer.
These terms apply whether the service involves a small domestic move, a single-item collection, student relocation, furniture delivery, or transport assistance for business items. They also apply to any additional labour, waiting time, route changes, or disposal arrangements agreed before or during the job. If any part of a booking differs from these terms because of a written agreement, the written agreement will take priority only for the specific points it clearly changes.
The customer is responsible for reading these terms before confirming a booking. If anything is unclear, the customer should request clarification before the service begins. Use of the service after receiving these terms means acceptance of the conditions below, including the sections on booking, payment, cancellations, liability, waste handling, and governing law.
1. Booking Process
Bookings for Wandsworth man and van services may be requested by phone, email, online form, or another agreed booking method. A booking is not confirmed until the company has accepted the request and, where required, received any deposit or written confirmation. All quotations are based on the information provided by the customer at the time of enquiry. This includes the volume of items, access conditions, collection and delivery addresses, floor levels, parking restrictions, timing, and whether assembly, disassembly, or specialist handling may be needed.
The customer must provide accurate and complete information. If the booking details change before the job begins, the company may revise the price, adjust the schedule, or decline the booking if the service can no longer be delivered safely or within the agreed capacity. The vehicle size, number of staff, and estimated duration are based on the information supplied. Any significant difference between the quoted job and the actual job may result in extra charges, delays, or the need to reschedule.
Availability is offered on a first-come, first-served basis. Time slots are estimates unless a fixed appointment is expressly agreed in writing. The company will make reasonable efforts to arrive within the scheduled window, but traffic, weather, access issues, and earlier jobs may affect timing. Where the customer is not present at the agreed start time, waiting charges may apply and the company may treat the booking as cancelled if the delay is excessive.
The customer must ensure that the pickup and drop-off locations are accessible for the agreed vehicle and team size. This includes arranging parking permission where necessary, securing lift access if relevant, and ensuring that any fragile, heavy, or valuable items are clearly identified. The company may refuse to move items that are unsafe to handle, illegally stored, contaminated, or likely to cause damage to property, the vehicle, or persons.
For larger or more complex moves, the company may request photographs, item lists, or a site description before confirming the job. This helps to determine whether the service can be completed in one trip or whether additional time or vehicles are required. Customers using a Wandsworth removal van service or a local moving van hire with driver should note that the service is intended for practical transport support and is not a substitute for specialist removals, packing, or storage unless these have been expressly agreed.
If the customer is booking on behalf of another person, the person making the booking is responsible for ensuring that the end user agrees to these terms. The customer also confirms that they have authority to authorise collection, transport, or disposal of the items listed in the booking. The company may cancel or suspend a booking if it believes the information supplied is incomplete, misleading, or inconsistent with safe working requirements.
2. Payments and Charges
Unless otherwise agreed in writing, payment is due on the day the service is provided. The company may require a deposit to secure the booking, particularly for longer jobs, peak periods, or appointments involving multiple staff members. Deposits are usually non-refundable except where the company cancels the booking or agrees otherwise in writing. Final charges may include labour, vehicle time, mileage, tolls, parking, congestion-related costs, waiting time, and any additional services requested by the customer during the job.
Quoted prices are based on the details provided at the time of booking and may be estimated or fixed depending on the nature of the service. If the quotation is hourly, the customer will be charged for the actual time spent on the job, including reasonable loading, unloading, and travel-related working time if stated in the quotation. If the quotation is fixed, it applies only to the agreed work and may be revised if there are material changes to the scope, access, or timing.
The company may charge extra for stairs, long carries, difficult access, waiting beyond a reasonable period, re-delivery caused by customer unavailability, or handling items that were not disclosed in advance and require additional resources. The company may also charge for unpaid parking penalties or access costs incurred because the customer failed to arrange suitable access where this was the customer’s responsibility. Any extra charge will be explained as soon as reasonably possible, and the customer will be expected to pay it promptly.
Payment methods accepted may include bank transfer, card payment, cash, or another agreed method. Where payment is made by bank transfer, funds must clear by the agreed due time. The company may withhold unloading, release of items, or completion of the service until payment is made in full, where lawful and reasonable to do so. If a payment is declined or reversed, the customer remains liable for the full amount due, plus any reasonable recovery costs.
Invoices must be paid by the due date stated on the invoice. Late payment may result in interest, admin charges, or debt recovery costs where permitted by law and where those costs are reasonable. The company reserves the right to refuse future bookings from a customer who has failed to pay on time or has disputed charges without a valid basis. The customer is responsible for ensuring that the payer details are correct and that sufficient funds are available.
All prices are stated in pounds sterling unless otherwise agreed. VAT, if applicable, will be shown where required by law. Promotions, discounts, or special offers may be withdrawn at any time and do not apply retrospectively unless expressly confirmed. The customer should keep a copy of any quote, booking confirmation, or invoice for reference.
3. Cancellations and Amendments
The customer may cancel or change a booking by notifying the company as early as possible. Cancellations made with adequate notice may not attract a charge, but short-notice cancellations may be subject to a fee to cover lost time, staffing, or vehicle allocation. If a deposit has been taken, it may be retained in whole or in part to reflect the costs already incurred. The exact treatment of deposits depends on how much notice is given and whether resources have already been committed.
If the customer requests a change to the date, time, scope, or location of a booking, the company will try to accommodate the change where possible. However, amendments are not guaranteed and may depend on availability. Significant amendments may require a revised quotation. If the revised terms are not accepted, the original booking may remain in place or be cancelled under the cancellation rules.
4. Service Performance and Liability
The company will use reasonable care and skill in carrying out the service. However, customers must understand that moving services involve practical risks, especially where items are heavy, awkward, fragile, or improperly packed. The company is not responsible for pre-existing defects, hidden faults, loose fittings, weak packaging, or damage caused by items being unsuitable for transport in the condition presented.
The customer must ensure that items are packed appropriately unless packing has been specifically included in the service. Glass, electronics, antiques, artwork, plants, liquids, and other delicate items should be protected and identified in advance. The company may decline to move items that are not adequately prepared or that could be damaged because of their condition. For a Wandsworth van and man service, the customer remains responsible for ensuring that all items are safe to transport and that no prohibited goods are included.
To the extent permitted by law, the company will not be liable for indirect losses such as loss of profit, loss of business, missed opportunities, or emotional distress. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. Where the company is found liable for damage to an item, its liability will generally be limited to the reasonable repair cost, replacement value, or a fair market value assessment, whichever is lower and appropriate in the circumstances.
The customer must notify the company of any damage, shortage, or issue as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. The customer should also provide supporting evidence, such as photographs, a description of the item, and a record of the circumstances. The company may not be responsible for claims not raised promptly, especially where the issue could have been mitigated if reported immediately.
The customer is responsible for protecting floors, walls, doors, ceilings, and communal areas where the premises are particularly narrow, fragile, or already damaged. The company will take reasonable care, but it cannot guarantee that no marks or minor scuffs will occur during normal loading and unloading. Where the customer asks the team to move items through restricted access or unsuitable spaces, the customer accepts the increased risk and any resulting consequences, except where caused by negligence.
Any instructions from the customer must be lawful, clear, and compatible with the safe delivery of the service. The team may stop work if continuing would place people, property, or the vehicle at risk. If the customer insists on unsafe practices, the company may suspend the job or cancel it immediately, with charges still payable for work already completed.
5. Waste Regulations and Disposal
If the service includes removal, disposal, or transport of waste, the customer must ensure that the items are correctly described and legally eligible for collection. The company operates in line with applicable UK waste law, including the requirement to handle waste responsibly and transfer it only to authorised facilities or through lawful collection routes. A Wandsworth waste removal van service is not a general rubbish dumping service, and no waste will be fly-tipped or left in unauthorised locations.
The customer must disclose whether any items are household waste, commercial waste, electrical equipment, bulky items, mattresses, hazardous substances, or materials requiring special handling. The company may refuse waste that is dangerous, contaminated, clinical, pressurised, chemical in nature, or otherwise prohibited. Where the customer presents waste for collection, they confirm that they have the right to dispose of it and that the items are not stolen, unlawfully held, or subject to third-party restrictions.
In some cases, the company may require a waste description, photographs, or a declaration before collection. If the waste is misdescribed or includes prohibited items, the company may charge additional fees, refuse collection, or return the items at the customer’s cost where lawful and practical. Any disposal fees, landfill charges, recycling costs, or transfer station charges may be passed to the customer if these were not included in the original quotation.
The customer agrees to cooperate with reasonable requests concerning sorting, segregation, or proof of ownership where waste legislation or site rules require it. The company may keep records related to waste transfer, including item descriptions and collection details, to demonstrate compliance with legal obligations. If the service involves disposal of household goods, furniture, or electrical items, the customer should ensure that the collection request is truthful and complete so that the waste is processed correctly.
If the customer abandons items, fails to identify them properly, or instructs the company to dispose of materials in a way that would breach the law, the company may refuse the instruction and may report the matter to the appropriate authority if required. The company does not accept responsibility for unlawful disposal decisions made by the customer and relies on the accuracy of the information given when waste collections are arranged.
6. Customer Responsibilities
The customer must be present, or have an authorised representative present, at the agreed start and finish times unless otherwise agreed. They must ensure that all items to be moved are ready, accessible, and accurately identified. The customer is also responsible for securing pets, supervising children, and protecting any goods that should not be touched, moved, or disconnected. Where appliances or furniture need to be dismantled, disconnected, or reassembled, the customer must state this in advance.
The customer should remove personal data, valuables, and sensitive documents from items before transport. The company is not responsible for loss of data, unlocked devices, or confidential materials left inside boxes, cupboards, or vehicles. If keys, codes, alarms, or access instructions are needed, these must be supplied in advance. Delays caused by missing information, inaccessible premises, or unready items may incur extra time charges.
The customer must not include illegal, dangerous, or restricted goods in the load. These may include weapons, drugs, flammable substances, explosives, asbestos, or other items prohibited by law or by vehicle safety rules. The company has the right to inspect loads where reasonably necessary and may refuse to transport any item that could cause risk or breach regulations.
7. Complaints, Force Majeure, and Governing Law
If a customer has a complaint, they should raise it as soon as possible so that it can be reviewed and addressed. The company may request evidence, access to item photographs, or a written description of what happened. Reasonable efforts will be made to resolve issues fairly and in line with these terms. A complaint does not remove the customer’s obligation to pay any undisputed sums on time.
The company will not be liable for delay or failure to perform where the cause is outside its reasonable control. This includes severe weather, traffic disruption, vehicle breakdown, road closures, industrial action, emergency incidents, or interruptions caused by third parties. If such an event occurs, the company may reschedule the booking, adjust the service timing, or cancel without liability for indirect losses, provided it acts reasonably.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
The company may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will apply to that booking unless a later version is agreed in writing. By continuing to use Wandsworth man and van hire, a Wandsworth moving van service, or any related transport assistance, the customer confirms acceptance of the terms applicable to the job.
These conditions are intended to be fair, practical, and consistent with a professional moving service. They protect the customer by defining what is included and they protect the company by setting out reasonable limits on liability, payment, cancellations, and waste handling. Clear communication before the move helps ensure that the service is delivered efficiently and that both parties understand their obligations from the outset.